cloudLibrary logocloudLibrary™ FAQs

How many items can I check?

Up to 10 items.

How many holds can I place?

Up to 10 items.

How long can I borrow an item?

Up to 21 days. After this time period, your item will be returned automatically.

How can I renew an item?

You can renew an item as long as there are no holds. A renew button will appear in your My Books tab 3 days prior to your loan expiring.

What do I do if I get an error message? 

Consult cloudLibrary's page on common issues that offers troubleshooting solutions. 

I own a new Kobo® eReader with OverDrive® as a built-in feature. Can I get cloudLibrary built in for my Kobo® eReader?

No. cloudLibrary™ integration is not available for Kobo eReader products. However, cloudLibrary™ eBooks (epub, pdf) can be transferred over to all Kobo®eReaders, including those with built-in OverDrive® compatibility using the cloudLibrary™ desktop app (Windows OS/Mac OS). Kobo® eReaders with built-in OverDrive® compatibility currently include the Aura ONE, Aura H2O Ed. 2, Aura Ed. 2, Clara HD, & Forma. To download ebooks to your Kobo®, follow these instructions.

How do I suggest a title for purchase in cloudLibrary™?

Can't find what you're searching for? Let us know! In the cloudLibrary™ desktop app (Windows OS/Mac OS), select the 'Suggestions for Library' view under 'Filters', search for your title, and click on the 'Suggest to Library' button. In the cloudLibrary™ mobile app, simply search for your title and tap the 'Suggest to Library' button. All requests are evaluated according to GSPL's Materials Selection Policy

Why do some titles 'disappear' in cloudLibrary™?

Some cloudLibrary content is shared across participating Ontario libraries. Title may disappear if they have been borrowed by another library but will reappear when the title is available.

Can I listen to my e-Audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.

Can I transfer my e-Audiobook from my Mac or my PC to my MP3 player?

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. 

Why do I get a Browser incompatibility warning when I want to listen to a streaming Audio Book on my PC or MAC?

Upgrading your browser should resolve any issues.

How much space do I need on my device for an e-Audiobook?

Files sizes of e-Audiobooks vary but, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title.