GSPL Curbside Pickup FAQ's 

FAQ's

What does the curbside pickup service entail?

This service is a way for the library to provide materials to the public safely during COVID-19. Materials will be picked up by library patrons on an appointment basis after placing holds in advance. Initially, only patrons with holds that existed before March 16 when all GSPL locations closed for the pandemic will be called to pick up library materials. Shortly thereafter, all patrons can place new holds for pickup and will get called to schedule a pickup time.

Are all GSPL locations offering curbside pickup?

Not at this time. During the first stage, curbside pickup will be available at six (6) of our thirteen (13) locations:

Curbside Pickup is not available at the Capreol, Dowling, and Garson Public Library And Citizen Service Centres.

What does this mean for patrons whose home library is not participating in curbside pickup?

Patrons from communities not included in the list above are welcome to pick up materials from one of the six (6) locations offering curbside pickup during the first stage. Existing holds that are ready for pickup at the smaller locations have been moved to the closest open location.

This means that holds can be picked up at:
  • Chelmsford Public Library for: Azilda 
  • Dowling Public Library for: Levack/Onaping
  • Lively Public Library for: Copper Cliff
  • New Sudbury Public Library for: Coniston

What if I miss my pickup time?

If you have scheduled a pickup but miss your pickup time, you will be contacted by library staff to reschedule. If you miss three consecutive appointments, your library materials will be returned to the library collection and your hold will be cancelled. 

How do I put holds on library materials?

You can place holds through the library website at www.sudburylibraries.ca by logging in with your library card and PIN. You can also place a hold through the GSPL App; by emailing gspl@greatersudbury.ca; or by calling 705-673-1155 for help from library staff. 
 

How do I book an appointment to pick up material?

After you place a hold on library material, library staff will collect your items and contact you to schedule a pickup time. NOTE: Pickup times are limited. 
  

How long can I have my items?

All items will be checked out for the regular loan periods - 3 weeks for books and 1 week for DVDs. 

Can you help me find a book?

Yes, library staff can help you find a book in the catalogue over the phone or by email. You can contact library staff through the online Ask a Question form on the website or by calling 705-673-1155 for assistance.

Where do I return my items?

Exterior drop boxes should be used for returns rather than returning materials to the front desk of the library.

What happens to returned items?

All library materials that are returned to the libraries will be quarantined for a seven day period before being checked in. This means that you may have items that remain showing as being checked out to you during the quarantine period but no late fees will accrue for any items at this time. 

Are library materials safe at this time?

Returned items will be processed according to the Procedures for Handling Library Materials during a Pandemic before being placed back into the circulating collection. Although we strive to practice safe handling of materials, the Greater Sudbury Public Library cannot guarantee the sanitization of all library items. Please handle them with caution. Patrons are advised to wash hands before and after handling books and other items, avoid touching their face while handling the materials, and avoid sneezing and coughing onto items.