cloudLibrary logocloudLibrary™ FAQs

Why is this change happening?

Greater Sudbury Public Library is always on the lookout for new & exciting opportunities to provide a great service experience. The executive decision to transition over to cloudLibrary™ as Greater Sudbury Public Library's platform for eBooks & eAudiobooks is data-driven and informed. We acknowledge that the landscape for digital content consumption is rapidly changing, as are consumer needs and expectations. We know that there is an increasing demand for more: more titles, more copies, and more content overall.

Thanks to a continuously expanding cloudLinking consortium, Greater Sudbury Public Library members can benefit from a rapidly growing collection with greater selection and more 'available now' titles from which to choose. With the goal of developing a larger digital collection alongside other participating cloudLinked libraries, we will strive to provide our valued members with more digital content and an improved service experience with cloudLibrary™.

How long will OverDrive®/Libby be available? When is the last possible day I can use OverDrive® before it is shut down?

OverDrive®/Libby will be available from now until March 28, 2019. During this time, OverDrive®/Libby users will still be able to access content, however several features will be turned off and impact the user experience leading up to the service shut-down date. cloudLibrary™ is currently available and we encourage you to try it out.

Will the current OverDrive®/Libby collection migrate over to cloudLibrary™?

Yes. Most content hosted on OverDrive®/Libby will migrate over to cloudLibrary™ on March 28, 2019. The newest titles are available now in cloudLibrary™ but most of the existing OverDrive®/Libby content will be available March 28, 2019.

When is the last day I can borrow titles in OverDrive®/Libby?

March 4, 2019 is the last day you can borrow titles in OverDrive®/Libby. You will still be able to read or listen to borrowed titles in OverDrive®/Libby after this date until the borrowing period expires.

When is the last day I can place holds on titles in OverDrive®/Libby?

February 22, 2019 is the last day you can place holds on titles in OverDrive®/Libby. However, keep in mind that borrowing features will be unavailable after March 4.

Will my holds be automatically transferred from OverDrive®/Libby to cloudLibrary™?

No. Your holds from OverDrive®/Libby are unable to be automatically transferred to cloudLibrary™. We encourage you to switch over to cloudLibrary™ to start placing holds on titles. The newest digital titles will be available only in cloudLibrary™. If the title you're looking for isn't in our collection, you can let us know by suggesting a title for purchase. See 'How do I suggest a title for purchase in cloudLibrary™?' for more details.

Will my reading history be automatically transferred from OverDrive®/Libby to cloudLibrary™?

No. Your reading history in OverDrive®/Libby will not be automatically transferred to cloudLibrary™. If you want to keep your OverDrive® reading history, you will need to copy this information and save it elsewhere before the OverDrive® platform is shut-down. We encourage you to switch over to cloudLibrary™ to discover your next great read or listen to start building a new reading history.

How many items can I check out in cloudLibrary™ at one time?

Up to 10 items.

How many holds can I place in cloudLibrary at one time?

Up to 10 items.

How long can I borrow an item for in cloudLibrary™?

Up to 21 days. After this time period, your item will automatically expire.

Will my OverDrive®/Libby account from another public library (i.e., Mississauga, Caledon, Vaughan, Toronto, etc.) be impacted by the OverDrive®/Libby shut-down happening at Greater Sudbury Public Library?

No. Greater Sudbury Public Library will be discontinuing subscription to the OverDrive®/Libby platform, however users can still access OverDrive®/Libby using their library card from other participating municipalities. To discover a participating public library near you, please visit https://www.overdrive.com/libraries.

If I already have an account with OverDrive®/Libby, do I need to sign up for an account with cloudLibrary™ to use the platform?

Yes. You will need to sign up for an account to get started with cloudLibrary™, but it is incredibly easy to do. Download the cloudLibrary™ app on your desktop or mobile device and simply follow the prompts to find your library and sign in using your Greater Sudbury Public Library card. Visit our cloudLibrary™ page for helpful instructions and tutorials.

What happens to my account after OverDrive®/Libby is shut down?

Once OverDrive®/Libby is shut-down and no longer available to Greater Sudbury Public Library members on March 28, 2019, existing information associated with the OverDrive®/Libby account you made using your Greater Sudbury Public Library card (i.e., email, reading history, holds, etc.) will be eliminated.

What devices are compatible with cloudLibrary™?

cloudLibrary™ has downloadable apps available for desktop and mobile devices. For more information on device compatibility and how to get started, please visit our cloudLibrary™ page for helpful instructions and tutorials.

I own a new Kobo® eReader with OverDrive® as a built-in feature. Can I get cloudLibrary built in for my Kobo® eReader?

No. cloudLibrary™ integration is not available for Kobo eReader products (both Kobo® and OverDrive® are owned by Rakuten, Inc.) However, cloudLibrary™ eBooks (epub, pdf) can be transferred over to all Kobo®eReaders, including those with built-in OverDrive® compatibility using the cloudLibrary™ desktop app (Windows OS/Mac OS). Kobo® eReaders with built-in OverDrive® compatibility currently include the Aura ONE, Aura H2O Ed. 2, Aura Ed. 2, Clara HD, & Forma. For more information on how to download and transfer eBooks to your Kobo®, please consult the 'Transferring to an eReader' section (p. 13) in the cloudLibrary PC/Mac App User Guide.

Can I download and transfer eBooks through cloudLibrary™ to my eReader? How does this work?

Yes, once you have checked out a book using cloudLibrary™ desktop app (Windows OS/Mac OS), you can transfer a copy to your eReader. To learn how this works, please consult the 'Transferring to an eReader' section (p. 13) in the cloudLibrary PC/Mac App User Guide.

Note: When you first use the cloudLibrary™ desktop app, you will be prompted to activate your cloudLibrary™ account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same encrypting account - either an Adobe ID account or a cloudLibrary vendor ID Adobe account.

If you will only be using cloudLibrary™ (without OverDrive): When you log in to the cloudLibrary™ desktop app, choose the recommended option to "automatically generate an ID." Note that if you have used OverDrive® in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary™ app in order for it to function properly.

If you will be using both cloudLibrary™ and OverDrive®: You must have both the cloudLibrary™desktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary™ will redirect to Adobe Digital Editions. When you authorize the cloudLibrary™ app, do not use the recommended instructions to "automatically generate an ID." Instead, choose "explicitly provide an Adobe ID", and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.

How do I suggest a title for purchase in cloudLibrary™?

Can't find what you're searching for? Let us know! In the cloudLibrary™ desktop app (Windows OS/Mac OS), select the 'Suggestions for Library' view under 'Filters', search for your title, and click on the 'Suggest to Library' button. In the cloudLibrary™ mobile app, simply search for your title and tap the 'Suggest to Library' button. All requests are evaluated according to GSPL's Materials Selection Policy, including demand, quality, and budget. Greater Sudbury Public Library values your feedback and encourages you to suggest titles for purchase, however we regret that we are unable to purchase every item suggested.

Why do some titles 'disappear' in cloudLibrary™?

Greater Sudbury Public Library has partnered with public libraries across Ontario to form a cloudLinking consortium. Basically, cloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary™, providing a greater selection of titles and more 'available now' copies to library cardholders. The reason why some titles may seem to 'disappear' in cloudLibrary™ is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and available to borrow again. All Greater Sudbury Public Library owned titles remain visible, borrowable, and holdable on cloudLibrary™ regardless of their availability status.

Can I listen to my e-Audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.

Can I transfer my e-Audiobook from my Mac or my PC to my MP3 player?

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.

Why do I get a Browser incompatibility warning from when I want to listen to a streaming Audio Book on my PC or MAC?

The cloudLibrary pc and mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

How much space do I need on my device for an e-Audiobook?

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.